CLIENT CARE INFORMATION

Client Policy, Complaints & Contact

Clear information about appointments, refunds, raising a concern and contacting Raven Healer.

I want every client to know what to expect before, during and after working with Raven Healer. Use the sections below to view the relevant information.

Client Policy & Care

1. Cancellation & Rescheduling

Your sessions are reserved especially for you. If you need to cancel or reschedule, please provide at least 24 hours' notice.

Cancellations made with less than 24 hours' notice will incur a charge of 50% of the session fee.
No-shows will be charged the full session fee.

2. Refund Policy

Services: Refunds are not typically provided for completed sessions, as the fee covers the practitioner's time and expertise.
Packages: If you have purchased a block of sessions and wish to discontinue, a refund for remaining sessions may be issued minus a small administrative fee, provided the request is made within 30 days of purchase.
Events / Workshops: Tickets are non-refundable but may be transferred to another person.

If you are unsure how a policy applies to your booking, contact [email protected] before your appointment where possible.

Client Complaints Procedure

I am committed to providing a safe, supportive and respectful environment. If your experience did not meet your expectations, please let me know.

Step 1 — Raise the concern directly

Email [email protected] with the subject “Feedback”, or use the Client Contact Form below.

Please include, where relevant:

Date and time of the service or communication.
Session or service type.
A clear description of the concern.
Any information you feel would help me understand what happened.
What you would like me to consider as a resolution.

I aim to acknowledge and respond within 3 business days so we can discuss the concern and work towards a resolution.

Step 2 — If the concern remains unresolved

If we cannot reach a resolution, I can provide details of the relevant professional or certifying body where applicable, so you can consider whether a further formal route is appropriate.

View the full complaints page

Client Contact Form

Please complete this enquiry form with as much relevant detail as possible. Your message will be addressed to [email protected].

Name (required) Email (required) Phone Number (optional) Reason for contact (required)

Message (required) 500 characters left

How this works: your enquiry is sent directly and securely to [email protected]. You do not need to open your own email app.