CLIENT CARE
Complaints Procedure
If something has not gone as expected, you are welcome to raise it directly and it will be considered fairly.
How to raise a complaint
Please email [email protected] and clearly state that you are making a complaint.
What to include
- Your name and the best email address to reply to.
- The service, booking, course, reading or healing session your concern relates to.
- The date of the relevant service or communication, where applicable.
- A clear description of what happened and why you are unhappy.
- Any relevant supporting information, screenshots or correspondence.
- What you would like Raven Healer to consider as a resolution.
What happens next
Your complaint will be reviewed based on the information available. I may contact you if I need clarification or further information. Once it has been considered, you will receive a response explaining the outcome and, where appropriate, any action that will be taken.
Respectful communication
Complaints and concerns are welcome when raised in good faith. Communication should remain respectful and relevant to the issue being considered. This helps ensure the concern can be reviewed clearly and fairly.
If you remain unhappy
If you believe something important has been missed in the response, reply to the complaint email explaining what you would like reconsidered and why. Any new or relevant information will be reviewed.
Other enquiries
For general enquiries use [email protected]. For booking or service help use [email protected]. For information enquiries use [email protected].